We hope you find our step by step ordering process easy and straight forward to use. If you have any trouble using our website or with placing your order please do get in touch by emailing firstname.lastname@example.org
Cancellations by us
We aim to keep our shop up to date and items ready for dispatch. If for any reason we cannot fulfil your order we will get in touch with you as soon as we can.
Jilly Mac reserves the right to cancel any part of an order and refund your order at our discretion.
Cancellations by the customer
If for any reason you wish to cancel your order please get in touch at your earliest opportunity by emailing email@example.com
You may return your order or part of your order to us if you for any reason change your mind within 14 days of receipt of your order.
inform us of your wish to make a return (prior to returning goods) stating your order number name, address, items you wish to return and reason ;
following our email confirmation email you may return your item(s) to us (address as below) please include you order number and name and address;
refunds are made following satisfactory inspection of goods and minus delivery costs
we accept returns at our discretion where the returns policy has not been followed;
you must take reasonable care of the goods;
where possible return goods in their original packaging;
goods must be unused and in a re-sellable condition;
we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method